Warranty

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At ENZO Milano, we pride ourselves in providing a customer-centric experience that is based on high quality and long lasting products.  As such, we have set up a warranty system designed to not only help you protect your investment, but create an environment where your products are protected for life.

Warranty Period:

ENZO Milano offers an automatic limited warranty of one (1) year from the date of purchase through an authorized ENZO Milano dealer/distributor. This warranty is effective immediately and does not require registry.

To obtain your lifetime warranty, simply register your product within 30 days of purchase with an authorized ENZO Milano dealer/distributor or online at www.buyenzomilano.com. The lifetime warranty comes without extra cost to you and it is effective immediately. Warranties are valid for exchange on same model(s) only.

The lifetime warranty will only cover manufacturer defects and failures of electronic components, no functional heat, switch, faulty swivel cord and excludes normal wear and tear.

The lifetime warranty will not cover: scratched barrels due to misuse or misplacement, melted cord (our cords are designed to withstand the heat of all ENZO Milano products), irons that have been dismantled or tampered with, cracked, chipped, or loose plates, and any type damage due to moisture, i.e., leaving it in bathroom during a shower.

DO NOT SEND IN IRON WITH OUT PROPER RMA (Return Merchandise Authorization).

To obtain an RMA call customer care: 714-429-1405 or contact us via e-mail: customerservice@enzomilano.com

Return Policy:

All sales are final due to the lifetime warranty offered. Our lifetime warranty ensures that the product will always meet the needs of our customer; therefore there will be NO RETURNS OR REFUNDS, only exchanges. Exchanges are subject to fees.

In order to properly determine if your ENZO Milano product is working correctly, please check the following features for your:

 Clipless Curling Iron

  • Make sure the device is plugged in correctly and your bathroom breaker is set.
  • Check to see if light is on.
  • Check for heat.
  • Check the swivel on the handle; this may be loose and can be tightened.

Warranty Options for Curling Iron:

If you registered your warranty and followed all of your warranty procedures:

Choose: “I have already registered my warranty.”

  • $18.00 dollar processing fee
  • Plus return shipping and handling

Choose: “I forgot to register my warranty”

  • $38.00 dollar processing fee
  • Plus return shipping and handling

Choose: “I accidentally broke my iron.”

  • $58.00 dollar processing fee (This will not cover irons that are broken into two (2) pieces, only irons that have plate issues or structural issues due to misuse).
  • Plus return shipping and handling

 Flat Iron

  • Make sure the device is plugged in correctly and your bathroom breaker is set.
  • Check to see if light is on.
  • Check for heat.
  • Check the swivel on the handle; this may be loose and can be tightened.

Warranty Options for Flat Iron:

If you registered your warranty and followed all of your warranty procedures:

Choose: “I have already registered my warranty.”

  • $20.00 dollar processing fee
  • Plus return shipping and handling

Choose: “I forgot to register my warranty.”

  • $40.00 dollar processing fee
  • Plus return shipping and handling

Choose: “I accidentally broke my iron.”

  • $60.00 dollar processing fee (This will not cover irons that are broken into two (2) pieces, only irons that have plate issues or structural issues due to misuse).
  • Plus return shipping and handling

 Blow Dryer

  • Make sure the device is plugged in correctly and your bathroom breaker is set.
  • Make sure that the actual blowdryer breaker is set.
  • Check heat and power.
  • Check vent in rear to make sure it is not clogged (Overheating of motor may be caused by restriction of airflow, this will not be covered by our warranty).

Choices for Blow Dryer:

If you registered your warranty and followed all of your warranty procedures:

Choose: “I have already registered my warranty.”

  • $40.00 dollar processing fee
  • Plus return shipping and handling

Choose: “I forgot to register my warranty.”

  • $60.00 dollar processing fee
  • Plus return shipping and handling

Choose: “I accidentally broke my iron.”

  • $80.00 dollar processing fee (This will not cover irons that are broken into two (2) pieces, only irons that have plate issues or structural issues due to misuse).
  • Plus return shipping and handling

Warranty Warning

  • Please be aware that our Lifetime Warranty is ONLY valid when our products are purchased from an authorized Enzo Milano dealer or online at www.buyenzomilano.com. Any information about counterfeit or unauthorized products please contact info@enzomilano.com. Products purchased from vendors such as Ebay, Overstock, Amazon or any other un-authorized dealer will not be subject to receive any type of warranty.
  • Always look for these logos when purchasing Enzo Milano products:

All sales are FINAL.
Only Exchanges, if item is opened and used to exchange is a $25.00 exchanging fee plus shipping and handling.